Operations
What we do, which instructions apply and under what conditions.
Keep service moving under pressure.
Order preparation and packing, supporting operations and coordination of an agreed delivery stage.
OPERATIONS
- Order preparation
- Packing and supporting tasks
- Delivery coordination
WHAT WE TRACK
- Order accuracy
- Operation time
- Compliance with area standards
OPERATING SCENARIO
More orders at peak times
EXAMPLE APPROACH
We identify the bottleneck: preparation, packing or handover. We agree authorisation requirements, schedules and working arrangements.
First step
You describe the process, schedule and expected volume. Together, we define the pilot and its assessment criteria.
Discuss your siteBEFORE LAUNCH
We agree three things.
Team
Skills, preparation, schedule and a responsible person.
Acceptance
What outcome you accept and how exceptions are recorded.
THE PROCESS IN DETAILSee how we define
See how we define
the operating standard.
An operation, quality requirement, evidence and exception response, in an example card for your industry.
LET’S START WITH A CONVERSATIONWhich process needs
Which process needs
your attention?
Tell us about the task. Together, we’ll define the scope, approach and next step.
Discuss your task