Design
Define inputs, operations, volume, schedule and output. Establish where responsibility starts and ends.
Hand over the process.
Accept the result.
Batch packing, order picking, shelf replenishment or a supporting production area. We organise the full delivery cycle within agreed boundaries.
Defined volumeOur own coordinationAcceptance criteriaTransparent reporting
01 / WHAT TURNKEY MEANSManaging a process area.
Managing a process area.
From launch to acceptance.
Organise
Prepare the team, training, coordination, schedules and backup. Agree materials, equipment and access.
Deliver
The UWP coordinator organises daily work and responds to changes in demand.
Confirm
Record accepted volume, exceptions, rework and the basis for billing.
02 / WAREHOUSE EXAMPLEFrom “we need it packed”
From “we need it packed”
to an accepted batch.
The task and goods
An order list, available items, packing materials and labelling rules.
Picking → packing
The team follows the operation card. The coordinator manages the area and checks record exceptions.
Accepted orders
Checked contents, quantities, labels and condition. Handover against the agreed register.
03 / RESPONSIBILITYClear responsibility for delivery
Clear responsibility for delivery
and acceptance.
| Question | UWP | Client |
|---|---|---|
| Daily work | Organises the assigned team and delivery | Provides tasks through the agreed contact |
| Standard | Trains the team and checks compliance | Agrees the specification and quality criteria |
| Materials and equipment | Uses or supplies them within the contract | Provides agreed resources, access and data |
| Exceptions | Records the cause, action and correction status | Approves decisions that change the task or specification |
| Acceptance and payment | Provides the output and supporting evidence | Accepts the work and pays under the contract |
04 / SERVICE ECONOMICSPricing starts
Pricing starts
with a process definition.
Per unit of output
An order, kit, batch or another measurable unit. Suitable when the operation and complexity are sufficiently standardised.
For an agreed volume
A work package for a defined period, with scope boundaries and workload-change rules.
A combined model
Base resourcing plus a variable element for actual volume. Parameters follow analysis.
Pricing accounts for complexity, schedules, quality, resources and operational risks. Rework and additional tasks have separately agreed billing rules.
05 / CHOOSING THE APPROACHHand over management
Hand over management
or strengthen your own team?
| Criterion | Managed process | Recruitment / staffing support |
|---|---|---|
| What is agreed | The output of a defined area | Candidates or agreed staffing resources |
| Operational management | Organised by UWP within the process | Depends on the selected staffing arrangement |
| Key check | Accepted volume, quality and exceptions | Starts, profile fit and agreed support |
The arrangement must match the actual work
If the client retains management of workers, we consider a separate staffing arrangement. The Polish launch model is assessed against local requirements.
Recruitment for a team you manage +
We clarify the profile, organise sourcing and selection, and agree support for starting work. This is a separate service.
Discuss recruitmentSupport for a season or new shift +
We assess workload and organisation. If an area can be separated, we design a managed process. If staffing is needed, we define the appropriate arrangement.
Discuss your workload06 / PREPARE YOUR ENQUIRY
Let’s start with your process area.
YOUR FIRST BRIEF / NO REGISTRATION
Let’s define the scope.
Choose a process and priority. Both will be included in your enquiry.
CLIENT QUESTIONS
Important details before the contract.
What if we have no operating standard?
Together, we document the actual process, agree on quality criteria and test them in a pilot. Standards follow observation, rather than arbitrary targets.
Does “turnkey” mean UWP supplies all equipment?
The contract defines the scope of equipment and supplies. Equipment, materials, transport and access may be provided by different parties; pricing and responsibilities must reflect this.
Who pays for errors and rework?
This depends on the cause: execution, input data, materials or changed requirements. We agree on how to record and settle issues before launch.
Can we start with a single work area?
Yes. We define the pilot scope, planned volume, review period and criteria for continuing. Scaling depends on the results.
How do we compare UWP with our own team?
Compare the cost per accepted unit of work, including coordination, recruitment, training, downtime, rework and supplies. An hourly rate alone is not enough.
TRY YOUR OWN DATAWhat resources does
What resources does
your process need?
LET’S START WITH A CONVERSATIONLet’s work through your process
Let’s work through your process
step by step.
Tell us about the task. Together, we’ll define the scope, approach and next step.
Discuss your task